Contents
- Our welcome package and what clearing it takes
- How bonus wagering counts across game types
- The library and what it is strong at
- Placing bets on sport
- VIP tiers and what they mean for your withdrawals
- Earning coins and spending them
- Payments in and out
- Registration and what it asks for
- Identity verification and how long it takes
- Playing on a phone
- Reaching our support team
- Recurring promotions and tournaments
- What sets us apart
- Where we stand on regulation
- Our honest take
- Responsible gambling
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Zet runs over 2,000 games for players in Canada, among them 1,800 slot apps, 120 card apps and live dealer tables. We accept 24 currencies including Canadian dollars, euros and Polish zloty. The welcome package matches your first deposit 100% up to 500 EUR and adds 200 free spins delivered as 20 per day over ten days. Withdrawals are processed by our financial department within 3 business days after the request is made, subject to verification and VIP tier limits.
We operate both a casino and a sportsbook. The financial department handles withdrawal requests from 6 AM to 5 PM GMT, Monday to Friday. You may hold a maximum of 3 pending withdrawals at any time.
Our welcome package and what clearing it takes
The welcome bonus matches 100% up to 500 EUR and includes 200 free spins. Your minimum deposit to qualify is 20 EUR. The free spins arrive as a batch of 20 per day for ten days, and each batch must be claimed within 24 hours of becoming available or it is forfeited.
Wagering stands at 35× the combined deposit and bonus amount. Free spins carry their own 40× multiplier on winnings. You have 10 days from activation to complete both requirements. The maximum bet while the bonus is active is 100 EUR, though the general terms warn that individual bets above 5 EUR may be treated as abuse — the 5 EUR limit is the safer figure to follow.
Maximum cashout from the bonus itself is capped at 10× the initial bonus amount. Free spins pay out 50 EUR for batches of up to 50 spins, or 100 EUR for batches over 50. Deposits made with Neteller or Skrill do not qualify for this offer.
| Term | Value |
|---|---|
| Match | 100% up to 500 EUR |
| Free spins | 200 (20 per day for 10 days) |
| Minimum deposit | 20 EUR |
| Wagering | 35× deposit + bonus; 40× free-spin winnings |
| Expiry | 10 days |
| Max bet | 5 EUR (safer limit) |
| Max cashout | 10× bonus amount; 50–100 EUR from free spins |
| Excluded methods | Neteller, Skrill |
Beyond the welcome package, we run a weekend reload at 50% up to 700 EUR plus 50 free spins, a weekly cashback of 15% up to 3,000 EUR, and live casino cashback at 25% up to 200 EUR. Sports players get a first deposit bonus of 100% up to 100 EUR, a weekly reload at 50% up to 500 EUR, and a cashback bonus of 10% up to 500 EUR.
How bonus wagering counts across game types
Slots contribute 100% to wagering requirements, with the exception of excluded and prohibited titles. Live games contribute 10%, as do video poker and Plinko. Table and card games contribute nothing.
Jackpot slots, Slingo games and Bingo games cannot be played with bonus funds at all. A handful of titles are forbidden entirely while a bonus is active, among them 10x Rewind, Le Kaffee Bar, Scarab Treasure, Fruit Loop and Aztec Emerald. Special games such as Crazy Time and Monopoly contribute 50%; Double Roll, Spin Strike and Wicket Blast contribute 10%.
Moving from low-weighted games to high-weighted ones after a large win, or delaying a bonus feature until wagering is complete, both void the bonus and any derived winnings. The same applies to minimum-risk strategies such as covering 24 or more spots on roulette.
The library and what it is strong at
We run more than 2,000 games, drawn from 11 providers among them Rival Gaming, Igrosoft, QuickSpin, Pragmatic Play and ELK. The collection includes over 1,800 slots, about 120 card apps, 42 blackjack variants, 33 video poker apps, 19 roulette variants and 10 live casino apps.
NetEnt games are unavailable in dozens of jurisdictions including Afghanistan, Albania, Algeria, Angola and Australia.
Placing bets on sport
Our sportsbook accepts single and multi bets with a minimum stake of 0.5 EUR per event and a maximum of 30 selections in any system bet. The daily win ceiling is 100,000 EUR excluding the stake.
Winnings from a free bet must be rolled over 3× on single or multibets at odds of at least 1.50 per selection. The maximum withdrawal from a no-deposit loyalty bonus or free bet bonus is 3× the initial amount received.
VIP tiers and what they mean for your withdrawals
We calculate your VIP level from the 90 days prior to each withdrawal request. Five tiers exist: Alpha, Beta, Gamma, Delta and Zeta. Each tier sets your daily and monthly withdrawal limits, and the upper three add cashback and a personal manager.
| Tier | Daily limit | Monthly limit | Cashback | Manager |
|---|---|---|---|---|
| Alpha | 500 EUR | 7,000 EUR | 0% | No |
| Beta | 500 EUR | 10,000 EUR | 0% | No |
| Gamma | 800 EUR | 12,000 EUR | 5% | Yes |
| Delta | 1,000 EUR | 15,000 EUR | 10% | Yes |
| Zeta | 1,500 EUR | 20,000 EUR | 15% | Yes |
If you do not place bets for a month, your status drops automatically to Alpha. Maintaining consistent activity across the rolling 90-day window keeps your limits intact.
Earning coins and spending them
You accumulate Loyalty Points — we call them Coins — based on wagering and deposits. 1 Coin is granted for each 100 EUR wagered on our games, and 5% of each deposit is credited directly as coins. In-house tournaments also award coins.
The loyalty shop lets you exchange coins for bonuses, free spins and freebets. Shop bonuses must be wagered 40× within 10 days and are valid only in the casino section. Shop free spins must be activated and played within 7 days; winnings are credited as a bonus requiring 40× wagering within 10 days, with a maximum release of 50 EUR for 1–50 spins or 100 EUR for 51–101 spins. Shop freebets are valid only in the sports section, must be activated within 24 hours, and winnings must be rolled over 3× at odds of at least 2.10 per selection within 30 days.
Payments in and out
We accept VISA, MasterCard, Skrill, Neteller and Paysafe Card. We support 24 currencies including Canadian dollars, euros, Polish zloty, Norwegian kroner and Hungarian forint. You can deposit and withdraw in your own money without converting.
The financial department processes withdrawal requests within 3 business days after the request is made, and within 3 business days after the last withdrawal was paid out. Processing hours are 6 AM to 5 PM GMT, Monday to Friday. Requests made over the weekend wait until Monday.
All deposits must be wagered at least once before withdrawal. If the wager of your funds is less than the deposit amount, we reserve the right to cancel all winnings and keep a 10% commission (minimum 0.5 EUR) as payment expenses, or a 15% commission if the account was funded via bank card or bank transfer. For players in Japan, the live casino minimum rollover is 5×.
We also enforce a monthly wagering threshold of 20 EUR. If you have not met this threshold within the calendar month of your withdrawal request, we may decline the withdrawal. Accounts inactive for 180 days are charged a monthly administration fee of 5 EUR until the balance reaches zero.
Refund policy
Refunds are considered in exceptional circumstances and must be requested within 24 hours of the transaction. We will respond within 10 business days. Refunds are withheld until KYC is completed; if documents are not provided within 30 days, the refund is denied and funds are forfeited. All bonuses and winnings are deducted before calculating the refund amount.
Registration and what it asks for
Signing up takes four steps. Click the Register button, enter a username, password and valid email address, read the terms and tick the box, then fill in your contact information and click Register again to complete the process.
We may verify your identity, age and residence both before and after you deposit or request a withdrawal. We may also ask for information to verify the source of the funds deposited to your account.
Identity verification and how long it takes
We require a valid identity document, proof of residence issued within the last 3 to 6 months, proof of ownership of payment methods, and transaction history covering the last 1 to 3 months from your bank, e-wallet or credit card provider.
Documents are rejected if they are modified, not in original format, expired, poor quality (blurry, flashed, filtered), damaged, incomplete, or submitted as scanned or screenshot copies. You must provide requested documents within 30 days of the request; failure to do so results in permanent account closure. We usually verify documents within 10 days after the request is answered in full. Deposits and withdrawals may be blocked until verification is fully completed.
Playing on a phone
Our site runs in a browser on mobile devices. No app download is required. The game library, your account, deposits and withdrawals are all accessible from the mobile browser. What runs on desktop runs on a phone — the interface adapts to the smaller screen, and the functions stay identical.
Reaching our support team
You can reach us by live chat or email at [email protected], and we are open 24 hours a day, 7 days a week.
What support handles
Our team helps with registration, deposits, withdrawals, bonuses, verification and technical problems. Have your account email, the approximate time of the problem, and any reference shown on screen ready when you write in, so the first reply can be useful.
How quickly you hear back
Live chat is answered in real time. Email responses typically arrive within a few hours during business days, though complex queries may take longer. Weekend requests are handled on Monday.
Languages we work in
The website is available in 15 languages, among them English, German, Italian, Greek and Arabic.
Recurring promotions and tournaments
Beyond the welcome package, we run weekly and weekend reloads, cashback offers and seasonal promotions. The weekend reload gives 50% up to 700 EUR plus 50 free spins. Weekly cashback reaches 15% up to 3,000 EUR for casino players, and 10% up to 500 EUR for sports bettors. Live casino cashback pays 25% up to 200 EUR.
In-house tournaments award loyalty coins based on performance. Coins earned this way follow the same exchange rules as coins from wagering and deposits, and can be spent in the loyalty shop on bonuses, free spins and freebets.
Horse racing players get a dedicated reload at 50% up to 50 EUR. All promotions are restricted for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia.
What sets us apart
We calculate VIP status from a rolling 90-day window of deposits and withdrawals prior to each cashout request, not from a fixed period or lifetime total. That means your tier and your withdrawal limits reflect your recent activity, and a single inactive month drops you to the lowest tier automatically. The system rewards consistent play rather than a one-time deposit surge.
The loyalty shop converts 5% of each deposit directly into coins, which you can then exchange for bonuses, free spins or freebets with 40× wagering. That 5% conversion is immediate — it does not wait for wagering or a milestone — and it gives you a second path to shop inventory beyond the 1 coin per 100 EUR wagered from gameplay.
We apply a strict 1× rollover rule on all deposits. If funds are withdrawn before meeting this requirement, we enforce a 10% penalty fee (minimum 0.5 EUR), or 15% if the account was funded via bank card or bank transfer. For players in Japan, the live casino minimum rollover rises to 5×. The monthly wagering threshold of 20 EUR applies to all players — if you have not wagered that amount in the calendar month of your withdrawal request, we may decline the payout entirely.
Where we stand on regulation
The terms refer to "the Company" but do not publish an operating company name, registration number, or regulatory licence jurisdiction. The site states "All required licenses present" but does not provide a licence number or the name of a regulatory body.
We accept players from Canada and support Canadian dollars. Residents of 26 jurisdictions are excluded from the site, among them Afghanistan, Armenia, Belarus, Bulgaria and Curaçao. The minimum age to register is 18 years, though the legal gambling age in Canada is 19 in most provinces and 18 in Alberta, Manitoba and Québec.
Our honest take
We run a large library of over 2,000 games from 11 providers, accept 24 currencies including Canadian dollars, and process withdrawals within 3 business days during weekday hours. The welcome package is competitive at 100% up to 500 EUR with 200 free spins, though the 35× wagering and the 10× cashout cap are standard for the market. The VIP program's 90-day rolling calculation rewards consistent activity but drops inactive players to the lowest tier after a single month.
The 1× deposit rollover with a 10–15% penalty fee on early withdrawals is a meaningful cost if you change your mind after depositing. The 20 EUR monthly wagering threshold can block a cashout entirely if you have not met it, and the financial department's weekday-only processing hours mean weekend requests wait until Monday. The site does not publish an operating company name, registration number or licence jurisdiction, which limits transparency.
The loyalty shop's 5% direct conversion of deposits into coins is a useful feature, and the recurring promotions — weekend reloads, weekly cashback, live casino cashback — add value for regular players. Sports bettors get their own welcome package, weekly reload and cashback offer. The 24/7 support and 15 languages cover a broad audience.
Check the welcome offer and start with a deposit you are comfortable wagering through.
Responsible gambling
Gambling should be entertainment, not a way to make money. If it stops being fun, or if you find yourself chasing losses, playing with money you cannot afford to lose, or hiding your activity from others, it is time to step back.
You can request self-exclusion by contacting our support team via email at [email protected]. We also recommend Net Nanny for parental control and filtering.
For help in Canada, contact ConnexOntario at 1-866-531-2600 — free, confidential, 24 hours a day, 365 days a year, with text and chat available in 170 languages. ConnexOntario serves Ontario. The Responsible Gambling Council provides a treatment-centre finder covering every province and territory in Canada. International support is available through Gamblers Anonymous and Gambling Therapy. Blocking software such as BetBlocker and Gamban can prevent access to gambling sites.
This site is an independent information portal. We do not run a casino, take bets, hold player funds or organise gambling. We cannot process self-exclusion requests, resolve account issues, or handle deposits and withdrawals — those requests must be directed to the operator. Access is for 19+ users only; the legal gambling age in Canada is 19 in most provinces and 18 in Alberta, Manitoba and Québec.
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